Terms & Conditions

This is a working draft prepared to describe how Jamjar's ordering and Rewards system actually work today. It is not legal advice — please have it reviewed before relying on it, particularly Section 4 (allergens), which matters for food-safety compliance, not just as boilerplate.

1. Who we are

Jamjar, 418 Coventry Road, Birmingham, B10 0UF, United Kingdom. [Company registration number, if applicable]. Contact: hello@jamjardesserts.co.uk.

2. Placing an order

• Orders can be placed for collection (ready in around 20 minutes) or eat-in at our Coventry Road counter, seven days a week during our published opening hours.
• A valid name, email address and UK mobile number are required on every order. Your mobile number is also how we recognise you as an existing Rewards member and credit points automatically, even if you check out as a guest.
• Once your order is confirmed (payment taken, or "pay at counter" selected and accepted), it's sent straight to the kitchen — so please double-check your basket before confirming, and let us know immediately by calling the shop if you spot a mistake.
• We reserve the right to decline or cancel an order — for example, if an item has sold out, if we're unexpectedly closed, or if we reasonably suspect the order is fraudulent — in which case we'll refund any payment already taken.

3. Payment

• Prices are shown in GBP and are inclusive of any VAT that applies. [Confirm current VAT-registration status.]
• You can pay online by card, Apple Pay or Google Pay, processed securely by our payment provider, Teya — your card details are handled entirely by Teya and never reach our own systems — or you can pay at the counter/table when you collect or are served.
• If you choose to pay at the counter, your order is reserved but not started until payment is actually taken in person.

4. Allergens and food information

Please tell us about any allergy or intolerance before you order — you can add this in the order notes field, or tell a member of staff directly. While we take care with how we prepare food, our kitchen handles nuts, dairy, gluten, eggs and other common allergens, and we can't guarantee any item is completely free of trace allergens due to the shared preparation environment. If you have a severe allergy, please speak to a member of staff before ordering so we can give you the most accurate information available at that time.

5. Jamjar Rewards

• Rewards accounts are created and accessed using your mobile number and a one-time code sent by text or WhatsApp — no password is stored.
• Points are earned on qualifying purchases and can be redeemed for rewards once you reach the relevant threshold — full current details of the earn rate, redemption value, tiers and any active promotions are shown on your account's Rewards page, and may be updated from time to time.
• Points may expire after a period of continued account inactivity; we'll show your current balance and status on your Rewards page.
• Referral rewards are paid out once a referred friend completes a qualifying order, subject to the conditions shown at the time.
• We may amend, pause or end the Rewards programme, or adjust its terms, at any time — we'll take reasonable steps to let members know of any material change in advance.
• We reserve the right to suspend or close an account used fraudulently or in a way that abuses the programme (for example, creating multiple accounts to claim the same referral or sign-up reward repeatedly).

6. Your account

Keep your mobile number and access to it secure — anyone who can receive your login code can access your account. Let us know straight away if you think your account has been accessed without your permission. One account per person; please don't create duplicate accounts.

7. Marketing communications

We'll only send you marketing by email, SMS or WhatsApp if you've opted in. You can withdraw that consent at any time via the link in any marketing message, or by emailing hello@jamjardesserts.co.uk — this won't affect order confirmations or other messages that relate directly to an order you've placed.

8. Our liability

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or acting negligently, but we're not responsible for any loss or damage that isn't foreseeable, or that arises from something outside our reasonable control. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't lawfully be limited or excluded. These terms don't affect your other legal rights as a consumer, including under the Consumer Rights Act 2015.

9. Governing law

These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales.

10. Changes to these terms

We may update these terms from time to time as the site and Rewards programme evolve. We'll update the "last updated" date above whenever we do — please check back occasionally.

11. Contact us

Jamjar, 418 Coventry Road, Birmingham, B10 0UF · hello@jamjardesserts.co.uk